Capital Link offers access to recordings and presentation slides from our recent webinars. For a list of our upcoming webinars, click here.

Financial and Operational Benchmarking Trends and Techniques
Recording | Slides 
How do you assess your performance by looking at your financial metrics? Which metrics are important? How can you benchmark your performance to your peers? In this session, health centers will learn how to assess their health center’s financial and operational performance using benchmarking and comparative metrics from Capital Link’s audited financial database and data from the federal UDS reporting system and referencing Capital Link’s recently released Federally Qualified Health Centers Financial and Operational Performance Analysis 2013-2016, a new resource providing multi-year trends for community health centers on a national basis.

Managing Your Health Center's Cost of Care

Recording | Slides
This session focused on the factors that influence the cost of care, providing information from new resources – a Capital Link study examining four-year trends across a series of cost-focused ratios and an updated NACHC issue brief providing a methodology for calculating costs. We will discuss the importance of using data in a fee-for-service environment and as the sector transitions to a value-based reimbursement. We will also describe the inter-connections between staffing, process, and programs, and how to make changes that will positively impact health center operations (financial and quality performance as well as patient and staff satisfaction).

Developing a Community Health Center Capital Project Plan and Budget - Part Two 
Recording | Slides
Once your health center has developed a capital project plan, you are better able to plan how you are going to pay for your facility expansion or renovation. The second part of a two-part webinar series will dive deeper into how to determine your sources and uses of funds, the elements of a business plan, and an overview of the variety of capital project financing sources available to health centers, including New Markets Tax Credits. This session will also discuss how health centers can use scenario modeling to strategically manage their capital projects in a changing environment. Presented by Jonathan Chapman, Director of Community Health Center Advisory Services, Capital Link. 

Developing a Community Health Center Capital Project Plan and Budget - Part One 
Recording | Slides

Before developing a complete capital project budget, health centers need to create a plan that accounts for all aspects of the project and attempts to eliminate unwelcome surprises. This session, the first of a two-part webinar series, will take a broad look at capital project planning activities that allow you to accurately determine the cost of a project so your health center knows how much funding you need to secure. We will discuss how to estimate service area demand, workforce needs, and space requirements so you can build a realistic budget. We will also describe how to calculate your debt capacity and measure financial feasibility. Presented by Jonathan Chapman, Director of Community Health Center Advisory Services, Capital Link. 


Optimizing Team Resources: Patient/Provider Scheduling and Panel Size Recording | Slides
Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative. Presented by Cindy Barr, Operations and Facilities Planner, Capital Link. 

Best Practices in Capital Planning and Financing Recording | Slides
Capital projects are complicated for most health centers, but become more manageable when following a methodical process. This session with provide an overview of Capital Link's new resource Steps to Success: A Toolkit for Navigating a Capital Development Venture, a guideline of the steps involved in planning a capital project. We will also review resources available for each step of the planning process, and financing options for health centers, including New Markets Tax Credits. Presented by Jonathan Chapman, Director of Community Health Center Advisory Services, Capital Link. 

Optimizing Operations and Financial Management for Growth and Capital Project Success Recording | Slides
Develop a framework for identifying strengths, challenges, and opportunities for performance improvement in preparation for growth, including best practices from Capital Link's one-on-one work with health centers. We'll also provide guidelines on health center industry metrics and targets so health centers can recognize opportunities to improve efficiencies, reduce costs, and increase access while maintaining high quality standards. Presented by Tony Skapinsky, Project Consultant, Capital Link.

Health Center as Assets in their Community: Assessing Your Environment (Market Assessment) Recording | Slides
Tour the range of research resources available to assess market opportunities. Learn techniques for determining the size and location of the low-income, uninsured, and under-served population, estimate the level of unmet need, and translate this information into workforce needs and preliminary capital project budget. Explore how to determine where community gaps are within a service area, with respect to the Social Determinants of Health, identifying types of assets in a community that support health and wellness. Presented by Jonathan Chapman, Director of Community Health Center Advisory Services, Capital Link.

Incorporating Capital Plans and Capitalization Goals into Strategic Planning Recording | Slides 
An introduction to strategic planning concepts and how to incorporate needed facilities replacement or expansion projects into your plan, including strategies to obtain financing for capital projects. Detailed planning tools and techniques for addressing capital needs as part of your strategic planning effort are also discussed. 

Aligning Your Capital Project Financing Needs with Available Funding Sources: New Markets Tax Credits Recording | Slides
New Markets Tax Credits (NMTC) continue to provide the best source of "free" money for health centers that need new or expanded facilities. Up to 25% of the total cost of your project may be attained in the form of funding that becomes your equity in the project. This session will acquaint participants with the benefits provided using NMTC, how to obtain them, and how to structure and close transactions. Presented by Terry Glasscock, Project Consultant, Capital Link. 

Financial and Operational Benchmarking  Recording Slides
Learn how to assess health center financial and operational performance using benchmarking and comparative metrics from Capital Link’s audited financial database and data from the federal UDS reporting system, and referencing Capital Link’s Federally Qualified Health Centers Financial and Operational Performance Analysis 2012-2015, a new resource providing multi-year trends for community health centers on a national basis. Presented by Jonathan Chapman, Director of CHC Advisory Services, Capital Link.

Proactive Scenario Planning: Modeling Financial Implications Slides
Review opportunities for improving health center financial health by proactively forecasting revenue streams under a variety of scenarios and by implementing strategies to maximize revenue collections regardless of market changes. This webinar discusses capital project planning scenarios in a changing environment and demonstrates top-line financial implications of potential changes to reimbursement policies and Medicaid payments, and how the changes impact capital projects, using a tool Capital Link has developed. 

Financing Your Capital Projects with a Lender's Perspective 
 Recording | Slides
Get a lender's perspective on how health centers may best access capital for their projects. This webinar provides an understanding of items that compromise a complete capital project budget, the impact of financing structures, an overview of New Markets Tax Credits, and an introduction to Community Development Entities and Community Development Financial Institutions. Presented by Terry Glasscock, Senior Project Consultant, Capital Link; Jonathan Chapman, Director of CHC Advisory Services, Capital Link; and Ian Wiesner, Manager, Business Development, Capital Impact Partners.

Save Millions by Using New Markets Tax Credits and/or Tax-Exempt Bonds to Finance Your Capital Project  Recording | Slides
By beginning the financing process early enough to take advantage of these two incredible financing tools, your health center can literally save $2 million on a $5 million project. Simply put, this webinar shows you the benefits of these financing options and how to obtain them for your project. Presented by Terry Glasscock, Senior Project Consultant, Capital Link

Capital Growth Planning: Not Just Critical but Mandatory!  Recording Slides 
Federally Qualified Health Centers (FQHCs) frequently miss the opportunity to obtain the lowest cost financing simply because they wait too long in the planning process. Early planning should address current capital and facility needs while directing long-range capital plans. Presented by Terry Glasscock, Senior Project Consultant, Capital Link

Planning in Uncertain Times: Market Assessment for Service Expansion to Respond to Community Needs  Recording Slides 
As low income individuals continue to gain insurance through the implementation of the Affordable Care Act, Federally Qualified Health Centers have an opportunity to expand services to a broader patient base, all while improving their payer mix as they convert existing uninsured patients to Medicaid or to state or federal marketplace health insurance plans. Presented by Jonathan Chapman, Director of Community Health Center Advisory Services, Capital Link.

Creating Spaces that Support the Work of the Primary Care Team  Recording | Slides 
FQHCs continue to devote significant resources to the transition from a provider-based to a team-based model of primary care delivery. Patient engagement and empanelment, staff recruitment, retention and development and continuous process improvement are all necessary to that transition. Presented by Cindy Barr, Operations and Facilities Planner, Capital Link.

Accessing Capital from Community Development Financial Institutions  Recording | Slides 
Learn about the Community Development Financial Institutions industry, including what they do, how they support health center growth, how they differ from conventional lenders, and how health centers access capital from a CDFI. Presented by Dan Woodman, Project Consultant, Capital Link.

Planning for Growth: Health Center Board and Staff Training  Recording | Slides
This webinar is designed to train health center boards and staff preparing for growth including strategic planning, developing capitalization, and debt as a resource to enable facility and service expansion. Presented by Jonathan Chapman, Director of Community Health Center Advisory Services, Capital Link.

Extra, Extra! Hear All About It! HRSA-Supported Resources for Health Center Analysis and Improvement  RecordingSlides
Learn about educational programs and services available to FQHCs that are designed to improve their current and long-term financial and operational performance. Presented by Terry Glasscock, Senior Project Consultant, Capital Link.

Incorporating Capital Plans and Capitalization Goals into Strategic Planning  RecordingSlides
This session, geared towards FQHC and PCA CEOs and Education and Training Directors, will introduce participants to strategic planning concepts and how to incorporate needed capital projects for replacement or expansion. Presented by Terry Glasscock, Senior Project Consultant, Capital Link.

Developing and Using a Capital Budget Project  RecordingSlides
Every capital project eventually requires a detailed project budget, but the total budget goes well beyond the cost of the architect and contractor. Being familiar with all the cost elements of a capital project will reduce unwelcome surprises and help the project team, both internal and external, to manage a smooth closing. Presented by Dan Woodman, Project Consultant, Capital Link.

Hallmarks of High Performance at America’s Health Centers  RecordingSlides
Explore the relationship between clinical, financial, and operational excellence. Learn what health centers that achieve high quality and strong financial results look like and what they do differently than their peers. Presented by Rebecca Polan, Project Consultant, Capital Link.

Market Assessment and Payer Mix Modeling in an Era of Health Reform  RecordingSlides 
This webinar focuses on projecting patient revenue from existing health center users in light of the evolution of payer mix, patient care models, and patient utilization rates. Health center management also has an opportunity to explore market assessment methodology for targeted outreach and planning for growth. Presented by Dan Woodman, Project Consultant, Capital Link.

High-Performance Community Healthcare: How to Measure It and How to Achieve It  RecordingSlides 
If you can’t measure it, you can’t manage it. But what should you measure, and how do you interpret that data? Explore the basics of Logic Models, which can help identify the relationships between your organization’s resources, activities, outputs and outcomes, providing you with data you need to operate more successfully across the full range of institutional functions. Presented by Terry Glasscock, Senior Project Consultant, Capital Link.    

Finding the Best and Lowest Cost Financing for Your Project  RecordingSlides
This comprehensive presentation will walk through all of the steps toward obtaining the financing for a major construction of renovation project. This session will also provide participants with an understanding of the primary building blocks of health center capital finance and how to combine multiple sources to obtain the absolute lowest cost funding. Presented by Terry Glasscock, Senior Project Consultant, Capital Link.

An Introduction to Managing Metrics  RecordingSlides
How do you assess your performance by looking at your financial metrics? Which metrics are important? How can you benchmark your performance to your peers? In this session, health centers will learn how to assess their health center’s financial and operational performance using benchmarking and comparative metrics from Capital Link’s audited financial database and data from the federal UDS reporting system.

 

 


Capital Link's webinars are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement number U30CS09741, Training and Technical Assistance National Cooperative Agreement (NCA) for $850,000 with 0% of the total NCA project financed with non-federal sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS, or the U.S. Government.