Capital Link offers access to recordings and presentation slides from our recent webinars. View a list of our upcoming webinars here.

Tools and Techniques to Assess Your Health Center’s Market and Community Needs

Recording | Slides

This session will provide attendees with a review of the resources (many of which are free) available for health centers to assess market opportunities and community needs. We will review techniques for how to determine the size and location of the low-income, uninsured and under-served population, estimate the level of unmet need, and translate this information into workforce needs and a preliminary capital project budget. 

“Are You Ready?” Essential Preparation Activities to Move Your Capital Project Ahead

Recording | Slides

This session covers essential steps to prepare your project for success, including incorporating facilities goals in your strategic plan, understanding your patient base and community trends, analyzing your current operations to determine the space you need, and ensuring your center is financially sound before proceeding. We’ll also describe resources available to help you plan.

NNOHA Oral Health Infrastructure: Brick and Mortar Expansion

Recording | Slides

As part of the 2019 HRSA Oral Health Infrastructure funding, NNOHA is offering a series of four webinars on various infrastructure enhancements for new or enhanced integrated oral health services. The first webinar of the series focuses on brick and mortar expansion.

Looking at PACE....An Opportunity for Community Health Centers

Recording | Slides

Learn more about Program of All-Inclusive Care for the Elderly (PACE) and the benefits of implementing the program at your health center from a mission and financial perspective. PACE programs support the growing population of patients aged 55 and older with chronic conditions while supporting their independent living in the community. Co-presented by Capital Link and The Galway Group, this session will also provide attendees with an overview of the resources and technical assistance services available to support health centers through this complex but valuable implementation process.

Proactive Scenario Planning: Modeling Financial Implications

Recording  |  Slides
Review opportunities for improving health center financial health by proactively forecasting revenue streams under a variety of scenarios and by implementing strategies to maximize revenue collections regardless of market changes. This webinar discusses capital project planning scenarios in a changing environment and demonstrates top-line financial implications of potential changes to reimbursement policies and Medicaid payments, and how the changes impact capital projects, using a tool Capital Link has developed. 

Facilitating Change: Working Together, Engaging Others and Motivating for Change 

Recording  |  Slides
Health centers are undergoing tremendous changes: considering shifting to value-based payment models; continuing to implement and optimize technology; creating data-driven quality improvement programs; and developing and enhancing multi-disciplinary care teams. This webinar provides strategies for leading change in your health center, including how to develop strong teams to implement new initiatives, and communicate and gain commitment to increase the probability for stakeholders to accept and increase your organization’s capacity to change.

Health Center Capital Project Financing Sources: HRSA’s Loan Guarantee Program and New Markets Tax Credits

Recording | Slides
This session describes the Health Resources and Services Administration's (HRSA's) greatly-expanded and streamlined Health Center Facility Loan Guarantee Program. We also discuss the benefits of New Markets Tax Credits.

Achieving Social Determinants of Health Goals through Capital Expansion

Recording | Slides
The Social Determinants of Health (SDOH) can be a powerful framework to help health centers become an integral part of a community that sets the foundation for health. Health centers are increasingly addressing SDOH through their capital projects, such as co-located health and housing units, community gardens, gyms, and building space for financial counseling. This session will define the Social Determinants of Health, explore how to determine where community gaps are within a service area, and provide lessons learned on developing partnerships to address SDOH, drawing from our Capital Expansion for Health and Housing Partnerships learning collaborative.

Developing a Community Health Center Capital Project Plan and Budget – Part Two

Recording | Slides
Once your health center has developed a capital project plan, you are better able to plan how you are going to pay for your facility expansion or renovation. The second part of a two-part webinar series will dive deeper into how to determine your sources and uses of funds, the elements of a business plan, and an overview of the variety of capital project financing sources available to health centers, including New Markets Tax Credits. This session will also discuss how health centers can use scenario modeling to strategically manage their capital projects in a changing environment.

Developing a Community Health Center Capital Project Plan and Budget – Part One

Recording | Slides
Before developing a complete capital project budget, health centers need to create a plan that accounts for all aspects of the project and attempts to eliminate unwelcome surprises. This session, the first of a two-part webinar series, will take a broad look at capital project planning activities that allow you to accurately determine the cost of a project so your health center knows how much funding you need to secure. We will discuss how to estimate service area demand, workforce needs, and space requirements so you can build a realistic budget. We will also describe how to calculate your debt capacity and measure financial feasibility.

Using Financial and Operational Data to Plan for Growth

Recording | Slides
Develop a framework for identifying strengths, challenges, and opportunities for performance improvement in preparation for growth, including best practices from Capital Link's one-on-one work with health centers. We'll also provide guidelines on health center industry metrics and targets so health centers can recognize opportunities to improve efficiencies, reduce costs, and increase access while maintaining high quality standards.

Health Centers as Assets in Their Community: Assessing Your Environment (Market Assessment)

Recording | Slides
This session is designed to provide attendees with a tour of the range of research resources available for health centers to assess market opportunities (many of them are free for all to use). We will review techniques for how to determine the size and location of the low-income, uninsured and under-served population, estimate the level of unmet need, and translate this information into workforce needs and a preliminary capital project budget.  This session will also take a broader view in exploring how to determine where community gaps are within a service area with respect to the Social Determinants of Health, identifying types of assets in a community that support health and wellness.

Looking at PACE...An Opportunity for Community Health Centers

Recording | Slides
Join us to learn more about Program of All-Inclusive Care for the Elderly (PACE) and how to implement a program at your health center to better serve the growing population of patients aged 55 and older with chronic conditions, while supporting their independent living in the community. Participants will learn about resources and technical assistance services available through the Galway Group and Capital Link that assist health centers with this valuable but complex implementation process. 

Communicating the Value & Impact of Your Health Center

Recording | Slides
Now more than ever, there is a need to demonstrate the value and impact of health centers, whether to community members, legislators, funders, or payers. But how can you share your impact in a simple, compelling format? With Capital Link’s newly-redesigned, customized economic impact infographic, Value & Impact of Health Centers. This session describes how data can help tell your health center’s story at the P&I and future advocacy events. Capital Link's Mark Lurtz, Director of Partnership Development, and Jennifer Saber, Director of Data and Analysis, are joined by PCA and health center colleagues to provide examples of how hto successfully use these reports with stakeholders.

Strategic Planning for Capital Project Success

Recording | Slides
This session will introduce participants to strategic planning concepts and how to incorporate needed facilities replacement or expansion projects for into your plan, including strategies to obtain financing for capital projects. We will also cover detailed planning tools and techniques for addressing capital needs as part of your strategic planning effort. This webinar is sponsored by the Health Resources and Services Administration.

Health Center Revenue Cycle Optimization

Recording | Slides
Health centers can improve operational productivity by optimizing their revenue cycle. The revenue cycle is made up of many functions other than billing and collecting, and they must all be integrated and operate well in order for a claim to be paid properly and in a timely fashion. The strength or weakness of each function can make or break the entire process. The session will introduce attendees to a comprehensive view of the revenue cycle and the importance of each individual function to the whole. We will focus on best practices for improving your revenue cycle, and the services Capital Link offers to assist health centers. 

Funding Sources for FQHC Capital Projects: Updates on New Markets Tax Credits and HRSA's Loan Guarantee Program

Recording | Slides
New Markets Tax Credits (NMTCs) continue to provide the best source of “free” money for health centers that need new or expanded facilities. Up to 25% of the total cost of your project may be attained in the form of funding that becomes your equity in the project. This session will acquaint participants with the benefits provided by using NMTC, necessary readiness activities, and how to structure and close transactions. We will also provide an update on HRSA’s reapproved Loan Guarantee Program.

Financial and Operational Benchmarking Trends and Techniques

Recording | Slides
How do you assess your performance by looking at your financial metrics? Which metrics are important? How can you benchmark your performance to your peers? In this session, health centers will learn how to assess their health center’s financial and operational performance using benchmarking and comparative metrics from Capital Link’s audited financial database and data from the federal UDS reporting system and referencing Capital Link’s recently released Federally Qualified Health Centers Financial and Operational Performance Analysis 2013-2016, a new resource providing multi-year trends for community health centers on a national basis.

 

Managing Your Health Center's Cost of Care

Recording | Slides
This session focused on the factors that influence the cost of care, providing information from new resources – a Capital Link study examining four-year trends across a series of cost-focused ratios and an updated NACHC issue brief providing a methodology for calculating costs. We will discuss the importance of using data in a fee-for-service environment and as the sector transitions to a value-based reimbursement. We will also describe the inter-connections between staffing, process, and programs, and how to make changes that will positively impact health center operations (financial and quality performance as well as patient and staff satisfaction).

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size

Recording | Slides
Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative.

 

Best Practices in Capital Planning and Financing

Recording | Slides
Capital projects are complicated for most health centers, but become more manageable when following a methodical process. This session with provide an overview of Capital Link's new resource Steps to Success: A Toolkit for Navigating a Capital Development Venture, a guideline of the steps involved in planning a capital project. We will also review resources available for each step of the planning process, and financing options for health centers, including New Markets Tax Credits.

 

Optimizing Operations and Financial Management for Growth and Capital Project Success

Recording | Slides
Develop a framework for identifying strengths, challenges, and opportunities for performance improvement in preparation for growth, including best practices from Capital Link's one-on-one work with health centers. We'll also provide guidelines on health center industry metrics and targets so health centers can recognize opportunities to improve efficiencies, reduce costs, and increase access while maintaining high quality standards.


Health Center as Assets in their Community: Assessing Your Environment (Market Assessment)

Recording | Slides
Tour the range of research resources available to assess market opportunities. Learn techniques for determining the size and location of the low-income, uninsured, and under-served population, estimate the level of unmet need, and translate this information into workforce needs and preliminary capital project budget. Explore how to determine where community gaps are within a service area, with respect to the Social Determinants of Health, identifying types of assets in a community that support health and wellness.

 

Incorporating Capital Plans and Capitalization Goals into Strategic Planning

Recording | Slides
An introduction to strategic planning concepts and how to incorporate needed facilities replacement or expansion projects into your plan, including strategies to obtain financing for capital projects. Detailed planning tools and techniques for addressing capital needs as part of your strategic planning effort are also discussed. 

 

Aligning Your Capital Project Financing Needs with Available Funding Sources: New Markets Tax Credits

Recording | Slides
New Markets Tax Credits (NMTC) continue to provide the best source of "free" money for health centers that need new or expanded facilities. Up to 25% of the total cost of your project may be attained in the form of funding that becomes your equity in the project. This session will acquaint participants with the benefits provided using NMTC, how to obtain them, and how to structure and close transactions.

 

Financial and Operational Benchmarking 

Recording | Slides
Learn how to assess health center financial and operational performance using benchmarking and comparative metrics from Capital Link’s audited financial database and data from the federal UDS reporting system, and referencing Capital Link’s Federally Qualified Health Centers Financial and Operational Performance Analysis 2012-2015, a new resource providing multi-year trends for community health centers on a national basis. 

 

Proactive Scenario Planning: Modeling Financial Implications

Slides
Review opportunities for improving health center financial health by proactively forecasting revenue streams under a variety of scenarios and by implementing strategies to maximize revenue collections regardless of market changes. This webinar discusses capital project planning scenarios in a changing environment and demonstrates top-line financial implications of potential changes to reimbursement policies and Medicaid payments, and how the changes impact capital projects, using a tool Capital Link has developed. 

 

Financing Your Capital Projects with a Lender's Perspective 

Recording | Slides
Get a lender's perspective on how health centers may best access capital for their projects. This webinar provides an understanding of items that compromise a complete capital project budget, the impact of financing structures, an overview of New Markets Tax Credits, and an introduction to Community Development Entities and Community Development Financial Institutions. Presented by Terry Glasscock, Senior Project Consultant, Capital Link; Jonathan Chapman, Director of CHC Advisory Services, Capital Link; and Ian Wiesner, Manager, Business Development, Capital Impact Partners.

 

Save Millions by Using New Markets Tax Credits and/or Tax-Exempt Bonds to Finance Your Capital Project

Recording | Slides
By beginning the financing process early enough to take advantage of these two incredible financing tools, your health center can literally save $2 million on a $5 million project. Simply put, this webinar shows you the benefits of these financing options and how to obtain them for your project.

 

Capital Growth Planning: Not Just Critical but Mandatory! 

Recording Slides 
Federally Qualified Health Centers (FQHCs) frequently miss the opportunity to obtain the lowest cost financing simply because they wait too long in the planning process. Early planning should address current capital and facility needs while directing long-range capital plans. 

Planning in Uncertain Times: Market Assessment for Service Expansion to Respond to Community Needs 

Recording Slides 
As low income individuals continue to gain insurance through the implementation of the Affordable Care Act, Federally Qualified Health Centers have an opportunity to expand services to a broader patient base, all while improving their payer mix as they convert existing uninsured patients to Medicaid or to state or federal marketplace health insurance plans.

Creating Spaces that Support the Work of the Primary Care Team

Recording | Slides 
FQHCs continue to devote significant resources to the transition from a provider-based to a team-based model of primary care delivery. Patient engagement and empanelment, staff recruitment, retention and development and continuous process improvement are all necessary to that transition. 

Accessing Capital from Community Development Financial Institutions

Recording | Slides 
Learn about the Community Development Financial Institutions (CDFIs) industry, including what they do, how they support health center growth, how they differ from conventional lenders, and how health centers access capital from a CDFI.

Planning for Growth: Health Center Board and Staff Training 

Recording | Slides
This webinar is designed to train health center boards and staff preparing for growth including strategic planning, developing capitalization, and debt as a resource to enable facility and service expansion.


Capital Link's webinars are supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1.275 million with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.

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