Open Job Opportunities:

Director of Client Relationships

Location: Works with community health centers, their state associations, and partners throughout the United States

Capital Link seeks a seasoned professional from the Federally Qualified Health Center (FQHC) industry to increase our ability to help community health centers grow and maximize sustainable, high quality care in their communities. The primary focus of this position is to initiate, develop, and strengthen Capital Link’s business relationships with health centers, Primary Care Associations, Networks and funders. Working remotely and on-site, the scope of work includes representing Capital Link as a trusted industry leader through virtual and in-person presentations at conferences, client meetings, and virtual training programs and presentations; building strategic relationships and partnerships to further Capital Link’s mission; developing programmatic solutions to address health center growth and market needs; collaborating with staff across the organization to drive new product and service development; and undertaking specific project assignments.

This position requires national multi-day travel equivalent for approximately 25% of days worked.   All travel expenses are covered by Capital Link.  Scheduling of travel is the responsibility of the consultant in coordination with the client, health center, or partner. [Currently, Capital Link staff are not traveling due to COVID-19 restrictions.]

This position reports to the Chief Project Officer; specific responsibilities include working independently as a Project Lead and/or member of specific Project Teams to accomplish the following:

Essential Duties

Identify and Develop Business Opportunities and Partnerships

  • Identify and develop potential partnerships and manage existing client relationships.
  • Develop specific proposed solutions to address (potential) client needs and work to secure appropriate funding for the agreed-upon projects.
  • Make presentations to (potential) clients and prepare documents and information for requests for proposals (RFPs), which may present new opportunities for business growth and enhanced operations.

Build and Strengthen Internal and External Relationships

  • Identify opportunities to develop and strengthen client and funder relationships to advance Capital Link’s business model.
  • Enhance Capital Link’s visibility and reputation, working under the direction of the CPO.

Participate in public meetings and presentations to inform and educate health centers, lenders, foundations and others regarding the operational and capital needs and growth capacities of health centers.

Direct Strategic Marketing

  • Collaborate with Marketing Director to identify strategic marketing opportunities.
  • Review client feedback, market research, and target customer profiles with marketing director and team members, recommending improvement strategies to expand market reach.
  • Provide guidance on leveraging organization’s sales and marketing systems and assets.
  • Assist in decision-making process on state- and national-level conferences and opportunities to participate in, including potential vertical and sub-markets.

Project and Program Work

  • Develop and implement new, innovative programs as well as support those in place.
  • Provide consulting services to health centers, their associations, partners, and funders.
  • Manage assigned projects and ensure deliverables and expectations are successfully met.
  • Serve as coordinator, facilitator, and presenter in various training events and programs.
  • Support Capital Link’s technical assistance efforts with governmental, private foundations, various lending sources, state primary care associations and other partner organizations.
  • Contribute to gathering data and other information relevant for the successful growth and development of health centers.

Qualifications

  • Knowledge/Degree/License Requirements:
  • Ideal candidate will have a bachelors and/or graduate degree in business, finance, marketing, public health, or similar.
  • Knowledge of health center operations. Ideal candidate will have an understanding of the community health center industry and/or community development experience, issues related to the expansion of access to primary and preventive health care.
  • Knowledge of health center data analytics. Ideal candidate will possess an ability to analyze data related to health center operations and translate findings into proposed solutions or programs to support improvement plans.
  • Capital development knowledge. Ideal candidate will have an understanding of the capital development process.
  • Nonprofit familiarity. Ideal candidate will be familiar with nonprofit organizations and understand their reimbursement patterns and organizational structures.
  • Mission Driven. Ideal candidate will demonstrate a commitment to the larger mission of expanding access to primary and preventive health care and will value the opportunity to work in a collaborative learning and teaching environment committed to providing excellent products and services to the community health center industry.
  • Experience Requirements:
  • At least eight years professional experience that includes health care planning, health care financing, community development, financial planning, and/or related consulting experience preferred.

 To learn more about this position and to apply, click here. 


Operations and Facilities Planner

Location: Works with Community Health Centers throughout the United States

Capital Link is seeking an experienced professional with community health center or ambulatory healthcare operations expertise as well as strong analytical, planning and communications skills to provide consulting and technical assistance to nonprofit community health centers, primary care associations (PCAs) and other related organizations nationwide.  The primary focus of this positon is to provide assistance to individual health centers to translate their program objectives into sustainable operations within functional spaces.  Working remotely and on-site, the anticipated scope of work includes facilitating the change process to team-based operations, implementation of strategic growth initiatives, the optimization of existing facilities and the alignment of strategic objectives during the design of capital projects.  In collaboration with other Capital Link team members, this position also includes the development of trainings, toolkits, and resources to advance the knowledge available to the community health center field.

This position requires national multi-day travel equivalent to approximately 45% of days worked. All travel expenses are covered by Capital Link.  Scheduling of travel is the responsibility of the consultant in coordination with the client so as to optimize participation by health center staff and avoid negatively impacting Capital Link project priorities. [Currently, Capital Link staff are not traveling due to COVID-19 restrictions.]

This position reports to the Chief Project Officer; specific responsibilities include working independently, as a Project Lead and/or Member of specific Project Teams to accomplish the following:

Essential Duties

Work with Community Health Centers

  • Meet with health centers to discuss their operational challenges, strategic goals, and capital needs.
  • Work with health center teams to analyze opportunities for operational performance improvement. Use data related to provider and team performance metrics, clinical outcomes, space requirements and market data to evaluate areas for resource alignment, process improvement and impact expansion.
  • Be a resource to health center clients as they develop and implement performance improvement plans based on the initial analysis above.
  • Participate as a member of the health center capital project team by facilitating pre-planning visioning and functional programming, working as a liaison between the health center and the design team to assure the design of the capital project facilitates the program, operational and staffing model preferred by the health center and guiding the activation planning of the completed capital project.
  • Work with Capital Link team to assist health centers in analyzing their practice patterns, market demand, programmatic growth opportunities and related staffing needs; translate these factors into estimates for physical space needs and preliminary project budgets.
  • Work with Capital Link team members to evaluate and reconcile space needs and project budgets with health center financial capacity, funding constraints and opportunities.
  • Work with the Capital Link team and health center clients to develop and implement appropriate work plans to assist clients in moving ahead with their capital plans.

Work with Primary Care Associations and Other Similar Partners

  • Working with the Capital Link team, participate in carrying out projects to advance the interests of health centers on a statewide and/or regional basis in the areas of operational performance improvement, strategic growth, and capital development.
  • Help plan, develop and conduct educational presentations on performance improvement and capital planning for PCAs and their members.

Development of Performance Improvement Resources for Health Centers

  • Work with other staff members and consultants to develop tools and resources to assist health centers with operational, financial and clinical performance improvement.
  • Develop data and other information to assist with documenting the factors that influence health center high performance for use in advancing the knowledge of the field.

General Work Contributing to Capital Link’s Mission

  • Help coordinate Capital Link’s technical assistance efforts with governmental, private foundation, various lending sources, state primary care associations and other partner organizations.
  • Interface with consultants and partner technical assistance providers to further develop and coordinate an array of technical assistance resources for community health centers.
  • Participate in public meetings and presentations to inform and educate health centers, lenders, foundations and others regarding the operational and capital needs and growth capacities of health centers.
  • Contribute to gathering data and other information relevant for the successful growth and development of health centers.
  • Participate in developing and improving the overall programs of Capital Link.
  • Other responsibilities, as assigned from time-to-time.

Qualifications

  • Knowledge/Degree/License Requirements:
  • Ideal candidate will have a degree in health care administration, public health, clinical practice, or health education.
  • Knowledge of Health Center Operations. Ideal candidate will possess a strong working knowledge of health center operations and the day-to-day dynamics of running a primary care practice, including familiarity with patient flow, capacity/productivity and staffing patterns and the ways these factors impact facility needs.
  • Knowledge of Primary Clinical Care. Ideal candidate will possess clinical education and experience in the areas of nursing, medicine or behavioral health. Preference given to clinical experience in primary care/public health/community health delivery.
  • Knowledge of Health Center Data Analytics. Ideal candidate will possess a strong ability to analyze data related to health center operations and effect related improvement plans in a quality environment.
  • Capital Development Knowledge. Ideal candidate will have an understanding of the capital development process. Experience in capital project management a plus.
  • Knowledge of Community Health Center Industry. Ideal candidate will have an understanding of the community health center industry, issues related to the expansion of access to primary and preventive care, and issues affecting the health center industry.
  • Nonprofit Familiarity. Ideal candidate will be familiar with nonprofit organizations and understand their reimbursement patterns and organizational structures.
  • Mission Driven. Ideal candidate will demonstrate a commitment to the larger mission of expanding access to primary and preventive health care and will value the opportunity to work in a collaborative learning and teaching environment committed to providing excellent products and services to the community health center industry.
  • Experience Requirements:
  • At least five years of practice management, health care planning, health care quality and/or related experience preferred.
  • Ideal candidate will have significant experience in quality data tracking and usage in a primary care setting.
  • Ideal candidate will have experience developing, leading and managing projects both individually and as a member of a team.
  • Skills Requirements:
  • Excellent organizational skills
  • Competency in general computer skills with a working knowledge of Microsoft Office products, including Excel, Word and PowerPoint
  • Evidence of effective oral presentation and written skills
  • Evidence of knowledge of design principles. Preferred evidence is formal education within the design field and/or certification in evidence-based design by The Center for Health Design (EDAC)
  • Evidence of knowledge of process improvement principles. Preferred evidence is formal coursework and/or certification such as Lean Six Sigma certification.
  • Physical Requirements:
  • Must be able to travel independently to health center and PCA sites and conferences in various national locations.
  • Most of the time in office spent sitting, with up to 1/3 of time walking or standing. There are no restrictions on ability to interrupt periods of sitting.
  • Manual dexterity required for using computer, filing, etc.
  • Minimal lifting.
  • Vision requirements, as appropriate, for working on computer and with typed and handwritten materials.
  • Must be able to hear well enough to communicate in person and by phone without special assistance.
  • Must be able to speak and communicate clearly in English; fluency in Spanish or other languages a plus.
  • Mental Requirements:
  • Ability to work well in a fast-paced environment, juggle many priorities and handle stress in a professional and positive manner.
  • Ability to work independently and show professional judgment in carrying out assigned work tasks with limited supervision.
  • Ability to respond appropriately and professionally to staff and members of the public, in person and via technology.
  • Ability to understand and follow complex instructions.
  • Working/Environmental Conditions:
  • Home office or climate-controlled office
  • Quiet working environment
  • Unpredictable conditions when traveling for work
  • Machines, Equipment, Tools Used:
  • Computer
  • Telephone
  • Printer, scanner, copier
  • Calculator
  • Benefits include health, vision, and dental insurance, 403b retirement plan, SEP-IRA, Section 125 and 132 plans, life insurance, disability insurance, 20 vacation days, 12 annual days sick/personal time, and 14 holidays.
  • Salary is based on education and experience.

 
To learn more about this position and to apply, click here


Capital Link is an Equal Opportunity Employer and takes affirmative action to ensure that applicants and employees are not discriminated against because of race, color, age, sex, sexual orientation, religion, veteran’s status, military status, creed, physical or mental handicap/disability, or national origin.

 

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